LaptopGarage Technologies — Warranty Policy

Effective Date: 1st January 2026
Last Updated: 12th August 2026

1. Purpose and Quick Warranty Summary

LaptopGarage Technologies (“LaptopGarage”, “we”, “us” or “our”) provides warranty support for eligible products sold by us.

This Warranty Policy establishes the scope of our commercial warranty, applicable warranty periods, covered components, exclusions, claim procedures, inspection requirements and available remedies.

This Warranty Policy forms part of the terms governing the relevant purchase and should be read together with our Terms and Conditions, Return Policy, Exchange Policy and Refund Policy.

Quick Warranty Summary

What’s Covered

Verified hardware, material or workmanship defects arising during normal and intended use, subject to the warranty applicable to the individual product.

What’s Not Ordinarily Covered

Accidental or physical damage;
Liquid or moisture damage;
Power surges and external electrical damage;
Misuse, abuse or abnormal use;
Unauthorized repairs or modifications where they caused or materially contributed to the reported fault;
Malware, viruses and software problems;
Normal wear and tear; and
Normal battery degradation.

Batteries

Batteries are consumable components and naturally degrade through age and usage.
Certified Refurbished and Ex-UK laptop batteries carry a default 30-day warranty, unless a different period is expressly stated on the product listing, invoice or warranty record.
A battery claim is assessed using reasonable diagnostic testing rather than solely by whether the battery can hold any charge.

Data

Customers are responsible for maintaining independent backups before submitting a device for warranty inspection or repair.
LaptopGarage Technologies is not responsible for customer data loss occurring during reasonable diagnosis, repair, reset or replacement.

Shipping

Where a warranty defect is verified and LaptopGarage Technologies is responsible for the return transportation, we will bear the reasonable applicable return shipping cost.
Where the reported issue is not covered by warranty, the customer may be responsible for applicable return shipping and authorized repair costs.

Important
The warranty applicable to an individual purchase is the warranty displayed on the product listing, invoice, warranty record or QR-linked warranty page provided for that transaction.

Nothing in this Policy excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited under Kenyan law.

2. Warranty Period

The warranty period applicable to a product is the period expressly stated on the:

product listing;
quotation;
invoice;
warranty documentation;
order confirmation; or
other transaction document supplied to the customer.

The applicable warranty period may differ depending on:

whether the product is brand new, refurbished, Ex-UK or pre-owned;
the product category;
the component concerned;
whether the warranty is provided by LaptopGarage Technologies or the manufacturer; and
any specific warranty terms disclosed before purchase.

The specific warranty period stated for the individual product at the time of purchase takes precedence over general warranty examples appearing elsewhere on our website.

Unless otherwise expressly stated, the warranty begins on the date the product is delivered to the customer or collected by the customer.

A customer should retain the invoice, receipt, order confirmation or other proof of purchase because these documents may be required to establish the warranty period.

3. Categories of Warranty

LaptopGarage Technologies may provide one or more of the following types of warranty.

3.1 Manufacturer Warranty

Some products may carry a manufacturer’s warranty.

Where a manufacturer provides the applicable warranty, the manufacturer may determine the applicable claim procedure, service location, warranty period and remedy.

LaptopGarage Technologies may assist the customer in identifying or accessing the applicable manufacturer warranty where reasonably possible.

The existence of a manufacturer warranty does not by itself mean that LaptopGarage Technologies is the manufacturer or an authorized service centre.

3.2 LaptopGarage Store Warranty

Where a product is sold with a LaptopGarage store warranty, LaptopGarage Technologies is responsible for administering the applicable warranty according to the terms stated for that product.

The applicable store warranty may cover the complete product or only specified components.

3.3 Component-Specific Warranty

Certain components may have a warranty period different from the main product.

Examples may include:

batteries;
power adapters;
keyboards;
storage devices;
displays;
chargers;
accessories; or
other designated components.

Where a component-specific period is stated, that period applies to the relevant component.

4. Brand-New Products

Brand-new products carry the warranty period expressly stated on the applicable product listing, invoice or warranty documentation.

Unless otherwise stated, the warranty generally applies to defects in materials, workmanship or components arising during normal and intended use.

Manufacturer-specific warranties may apply separately.

The customer’s statutory rights under Kenyan law remain unaffected.

5. Refurbished and Ex-UK Products

Refurbished, Ex-UK and pre-owned products are previously owned, previously used, returned, ex-display or otherwise non-new products unless expressly stated otherwise.

Because such products have a prior usage history, they may exhibit reasonable signs of previous use, including:

cosmetic scratches;
minor marks;
keyboard wear;
casing wear;
minor dents;
battery capacity reduction; or
other disclosed cosmetic characteristics.

Such characteristics do not, by themselves, constitute warranty defects where they were disclosed or are consistent with the stated product condition.

The applicable warranty period for refurbished and Ex-UK products will be stated on the individual product listing, invoice or warranty documentation.

6. Battery Warranty and Normal Battery Degradation

Laptop batteries are consumable components. Battery capacity and runtime naturally decrease over time as a result of age, charging cycles, workload, temperature and usage.

6.1 Default Refurbished / Ex-UK Battery Warranty

Unless a longer or shorter period is expressly stated on the applicable product listing, invoice or warranty record, batteries supplied with Certified Refurbished and Ex-UK laptops carry a 30-day warranty from the date of delivery or collection.

Where the QR-linked warranty record for the individual product specifies a different battery warranty period, the warranty period recorded for that transaction applies, subject to applicable law.

6.2 What Constitutes a Battery Warranty Issue

A battery may qualify for warranty service where reasonable diagnostic testing establishes that the battery has suffered a covered failure during the applicable battery warranty period.

Examples may include:

battery failure that prevents normal operation;
abnormal battery failure confirmed through diagnostic testing;
a battery that cannot perform its intended charging function;
a battery that causes abnormal shutdowns attributable to the battery itself; or
another verified battery defect covered by the applicable warranty.

Reduced runtime or battery capacity alone does not necessarily establish a warranty defect, particularly where the device is refurbished, Ex-UK or pre-owned and the reduced capacity is consistent with normal battery aging or the disclosed condition of the product.

6.3 Battery Condition at Sale

Where battery health, capacity, cycle count or other battery information is disclosed on the product listing, quotation, invoice or warranty record, that disclosed information forms part of the product’s condition description.

Customers should therefore consider the disclosed battery condition when purchasing refurbished, Ex-UK or pre-owned equipment.

6.4 Battery Safety

A battery showing swelling, deformation, leakage, overheating or another potentially dangerous condition should not be used or charged.

The customer should contact LaptopGarage Technologies promptly for instructions on safe handling and inspection.

7. Accessories and Peripheral Components

Accessories and peripheral components may carry separate warranty periods.

Examples include:

chargers;
power adapters;
batteries;
keyboards;
mice;
cables;
docks;
storage devices;
bags;
monitors;
networking equipment; and
other accessories.

The warranty period and coverage for the relevant accessory will be stated on the applicable product listing, invoice or warranty documentation.

Free promotional items and goodwill gifts are not necessarily covered by the same warranty as the purchased product unless expressly stated otherwise.

8. What the Commercial Warranty Covers

Subject to the applicable warranty period and exclusions, the LaptopGarage commercial warranty generally covers a verified defect that:

occurs during the applicable warranty period;
affects the functionality or intended operation of the product;
arises from a defect in materials, workmanship or a covered component; and
was not caused or materially contributed to by an excluded event or condition.

Examples may include:

a motherboard component failure;
failure of an internal storage device;
defective RAM;
failure of an internal display component;
keyboard failure;
charging-system failure;
defective power adapter; or
another hardware failure covered by the applicable product warranty.

The fact that a product has developed a fault does not, by itself, establish whether that fault is covered. LaptopGarage Technologies may inspect and test the product before determining warranty eligibility.

9. What the Warranty Does Not Ordinarily Cover

Subject to applicable law, the commercial warranty does not ordinarily cover failures or damage caused by:

9.1 Accidental or Physical Damage

Including:

drops;
impact;
crushing;
cracked displays;
broken hinges;
bent chassis;
damaged ports;
broken connectors;
keyboard damage from external impact;
damaged casing; or
other physical damage.

9.2 Liquid, Moisture or Contamination

Including damage caused by:

water;
beverages;
liquid spills;
excessive moisture;
corrosion;
condensation;
chemicals; or
other liquid or contaminant exposure.

9.3 Electrical or Power-Related Damage

Including damage resulting from:

power surges;
unstable electricity;
incorrect voltage;
faulty electrical installations;
incompatible chargers;
damaged extension equipment;
generators or inverters producing unsuitable power; or
other external electrical conditions.

9.4 Misuse or Abnormal Use

Including:

use contrary to manufacturer instructions;
use for an application for which the product was not reasonably designed;
intentional damage;
neglect;
abuse;
excessive force;
improper transportation;
operation in unsuitable environmental conditions; or
other abnormal use.

9.5 Unauthorized Repairs or Modifications

A claim may be excluded where inspection establishes that unauthorized repair, modification or intervention caused or materially contributed to the reported fault.

This may include:

motherboard repair by an unauthorized technician;
soldering or board-level modification;
BIOS modification or flashing performed improperly;
component substitution;
removal or alteration of protective components;
modification of power circuitry; or
other unauthorized technical intervention.

An unauthorized repair or upgrade does not automatically eliminate every warranty right on the entire device. The relevant warranty exclusion applies where the unauthorized intervention caused or materially contributed to the fault being claimed, subject to applicable law.

10. Hardware Upgrades

Customers may sometimes upgrade components such as:

RAM;
SSDs;
storage devices;
Wi-Fi cards; or
other compatible components.

Where a customer installs a component independently or through an unauthorized technician, LaptopGarage Technologies may decline warranty coverage for a fault where the upgrade or installation caused or materially contributed to that fault.

The warranty for an independently supplied component is governed by the component’s own applicable warranty.

An upgrade does not automatically remove warranty coverage for unrelated faults where the upgrade did not cause or materially contribute to the reported failure, subject to applicable law.

Where LaptopGarage Technologies performs an upgrade or repair itself, the work and installed components will be documented on the applicable service record or invoice.

11. Software, Operating Systems and Malware

Unless expressly stated otherwise, the commercial hardware warranty does not cover problems caused solely by:

viruses;
malware;
ransomware;
spyware;
corrupted files;
operating-system corruption;
unsupported software;
third-party applications;
incompatible drivers;
unauthorized operating-system modifications;
software flashing;
user-installed applications; or
account or licensing issues.

Where a software problem is accompanied by a hardware fault, LaptopGarage Technologies may diagnose the hardware separately to determine whether the hardware component qualifies for warranty coverage.

Where the device is sold with a pre-installed operating system or software, the applicable license and activation terms are subject to the relevant software provider’s terms.

12. Operating System Reinstallation and Data

Where reasonably necessary to diagnose or repair a hardware problem, LaptopGarage Technologies may need to reinstall, reset, update or otherwise modify the operating system.

Customers are solely responsible for maintaining independent backups of their files and data.

LaptopGarage Technologies is not responsible for loss of customer data, applications, files, software licenses or configurations arising during reasonable warranty inspection or repair.

Customers should remove personal accounts, passwords and security locks before submitting a device, subject to the requirements of the applicable inspection process.

13. Physical Condition and Warranty Assessment

A warranty claim may be affected where inspection reveals physical damage, liquid exposure, severe contamination or other evidence indicating that the device has been subjected to conditions inconsistent with normal use.

Where appropriate, LaptopGarage Technologies may document the condition of the device through photographs, diagnostic reports or service records.

Existing cosmetic wear on refurbished or Ex-UK equipment will not automatically constitute a warranty exclusion.

The relevant question is whether the condition is connected to the fault being claimed.

14. Warranty Claim Requirements

To initiate a warranty claim, the customer should contact:

Warranty Email: warranty@laptopgaragetechnologies.com
Telephone / WhatsApp: +254 715 034 322 or 0748439596

The customer should provide, where reasonably available:

full name;
telephone number;
order or invoice number;
proof of purchase;
product serial number or IMEI where applicable;
description of the reported issue; and
photographs or videos where they may assist diagnosis.

LaptopGarage Technologies may request additional information reasonably required to investigate the claim.

QR-Linked Warranty Record

Where a warranty QR code is provided on the customer’s receipt, invoice, packaging or other transaction document, the QR code may link to the warranty record associated with that transaction.

The QR-linked record may identify:

invoice number;
product;
serial number or other product identifier;
purchase date;
warranty commencement date;
applicable warranty expiry date;
general warranty period;
component-specific warranty periods;
applicable coverage rules; and
warranty claim contact information.

The QR-linked warranty record is intended to provide the customer with convenient access to the warranty information applicable to the particular transaction.

Where the QR-linked record, invoice, product listing and other transaction records contain conflicting information, the applicable transaction-specific documentation will be reviewed and interpreted in accordance with the Policy Hierarchy in the LaptopGarage Terms and Conditions and applicable Kenyan law.

LaptopGarage Technologies may update the presentation or digital interface of the QR-linked warranty record without changing an accrued warranty right.

15. Proof of Purchase

LaptopGarage Technologies may require reasonable proof that the product was purchased from us and that the warranty period remains valid.

Acceptable evidence may include:

official LaptopGarage invoice;
official receipt;
order confirmation;
payment record;
warranty documentation; or
other reasonable transaction evidence.

The absence of the original paper receipt does not automatically determine the customer’s rights where LaptopGarage Technologies can independently verify the transaction from its records.

16. Warranty Inspection

A product may need to be physically inspected before warranty coverage is confirmed.

Inspection may include:

serial-number verification;
configuration verification;
physical examination;
diagnostic testing;
battery diagnostics;
storage diagnostics;
memory testing;
display testing;
charging-system testing;
inspection for liquid damage;
inspection for unauthorized modification; and
reproduction of the reported fault.

LaptopGarage Technologies may rely on technician reports, diagnostic tools, manufacturer diagnostic systems and other reasonable technical evidence when evaluating a warranty claim.

Submitting a product for inspection does not constitute an admission that the defect is covered.

17. Warranty Determination

After inspection, LaptopGarage Technologies will determine whether the reported issue appears to be:

a covered warranty defect;
an excluded condition;
a software-related issue;
normal wear or degradation;
customer-caused damage;
a fault requiring further testing; or
another condition requiring a different remedy.

Where a claim is rejected, LaptopGarage Technologies will communicate the principal reason for the rejection.

Where appropriate, we may provide a quotation for paid repair.

18. Warranty Remedies

Where a covered defect is verified, LaptopGarage Technologies may, subject to product availability and applicable law:

18.1 Repair

Repair the affected product using suitable replacement parts.

18.2 Replacement

Replace the product with:

the same model;
an equivalent model; or
another reasonably comparable product agreed with the customer.

A replacement may be new, refurbished or equivalent in condition where appropriate to the original product category and transaction, subject to applicable law and the circumstances of the claim.

18.3 Other Lawful Remedy

Where repair or replacement is not reasonably available or another remedy is required or appropriate under applicable law, the matter may be addressed through the applicable Exchange or Refund Policy.

LaptopGarage Technologies will not represent that repair is the only remedy where applicable Kenyan law requires another remedy.

19. Replacement Warranty Period

Where a product is replaced under the LaptopGarage commercial warranty, the replacement ordinarily carries the remaining portion of the original warranty period, unless the replacement documentation expressly provides otherwise.

A replacement does not automatically create a completely new warranty period.

Nothing in this clause removes any mandatory statutory right or remedy.

20. Repaired Products

Where a product is repaired under the warranty, the original warranty period generally continues to apply to the product for the remainder of that warranty period.

Any additional warranty voluntarily provided on repaired work or replacement parts will be stated on the applicable repair or service documentation.

Where a repair is performed as a paid service rather than under warranty, the applicable paid-repair terms and any separately stated service warranty will apply.

21. Paid Repairs and Customer Authorization

Where a reported fault is determined not to be covered by warranty, LaptopGarage Technologies may offer a paid repair, where technically and commercially feasible.

Before undertaking chargeable repair work, LaptopGarage Technologies will seek the customer’s authorization in accordance with applicable Kenyan law.

Where an estimate is required or provided, any applicable statutory requirements concerning estimates and authorization will apply.

Customers will not be charged for unauthorized repair work.

Where reasonably applicable, the customer may request that removed parts be retained or returned in accordance with applicable law and the relevant repair procedure.

22. No-Fault Repair Discount

LaptopGarage Technologies may, entirely at its discretion, offer discounted repair rates, goodwill repairs or other commercial assistance for faults that fall outside the warranty.

Any such discount or goodwill assistance:

is not a warranty entitlement;
does not establish a precedent for future claims;
may depend on parts availability and repair feasibility; and
does not alter the applicable warranty exclusions.

The availability of a discounted repair does not constitute an admission that LaptopGarage Technologies is legally responsible for the underlying damage.

23. Shipping and Transportation for Warranty Claims

Where LaptopGarage Technologies confirms that a product requires warranty inspection or service, shipping arrangements will be communicated to the customer.

Where the warranty claim is verified as covered and LaptopGarage Technologies is responsible for arranging return transportation, LaptopGarage Technologies will bear the reasonable applicable return shipping cost in accordance with the applicable Return/Warranty procedure.

Where inspection establishes that the fault is not covered by warranty, the customer may be responsible for reasonable return shipping and any approved paid repair or diagnostic charges that were disclosed and authorized where required.

Where the customer independently arranges shipment without LaptopGarage authorization, responsibility for loss or damage during that transit may remain with the customer until the device is received by LaptopGarage Technologies, subject to applicable law.

24. Warranty Claim Timing

Customers should report a suspected warranty defect as soon as reasonably practicable after discovering it.

For apparent delivery damage, incorrect delivery and out-of-box issues, the customer should follow the 72-hour notification procedure in the Return Policy.

The 72-hour reporting period does not replace or shorten the applicable warranty period and does not extinguish any consumer remedy that cannot lawfully be excluded.

25. Warranty Processing Time

LaptopGarage Technologies will make reasonable efforts to process warranty claims promptly.

A typical warranty process may require approximately 3–14 business days after the product is received for inspection, depending on:

diagnostic complexity;
availability of parts;
availability of replacement units;
manufacturer requirements;
required technical testing;
shipping;
customer cooperation; and
other circumstances reasonably affecting the repair.

The stated processing period is an indicative service target rather than a guarantee of completion within a fixed number of days.

Where additional time is reasonably required, LaptopGarage Technologies may notify the customer.

Nothing in this section removes a remedy that applicable law may provide where a defect cannot reasonably be remedied within a reasonable period.

26. Manufacturer Warranty Claims

Where a product is covered directly by a manufacturer’s warranty, the manufacturer may control:

diagnosis;
service authorization;
repair location;
replacement procedure;
parts selection;
firmware requirements; and
warranty eligibility.

LaptopGarage Technologies may assist with the process where reasonably possible but does not control the manufacturer’s independent warranty decisions.

Where the manufacturer provides the warranty directly, customers should follow the manufacturer’s applicable warranty procedure where instructed.

27. Warranty Transferability

The LaptopGarage commercial warranty is ordinarily associated with the original transaction and may be non-transferable unless otherwise expressly stated.

However, this contractual provision does not exclude or restrict any statutory right that applicable Kenyan law may confer upon a consumer or lawful user.

Where ownership is transferred and the customer wishes to confirm whether the remaining commercial warranty may be recognized, LaptopGarage Technologies may require reasonable documentation relating to the original purchase and current possession.

28. Serial Numbers, IMEI and Product Identification

Warranty service depends on being able to identify the product accurately.

LaptopGarage Technologies may verify:

serial number;
service tag;
IMEI;
model;
configuration;
warranty labels; and
other identifying information.

Warranty service may be declined, subject to applicable law, where inspection establishes that identifiers have been deliberately altered, removed, replaced or materially tampered with and the alteration prevents reliable identification of the original product or is connected to the reported claim.

A damaged or illegible identifier that is not the result of customer misconduct will be assessed on the available evidence.

29. Customer-Installed Parts and Component Substitution

LaptopGarage Technologies may compare the device’s internal configuration against the configuration recorded at sale or prior service.

Where an internal component has been replaced with a different or unauthorized component and that replacement caused or materially contributed to the reported fault, the affected fault may be excluded from warranty coverage.

This does not automatically exclude unrelated warranty claims concerning components unaffected by the replacement, subject to applicable law.

30. Data Security and Device Locks

Before submitting a device, customers should:

back up their data;
remove personal accounts;
remove passwords where reasonably necessary for testing;
disable activation locks;
remove enterprise-management restrictions where authorized;
disable Find My Device / Find My iPhone where applicable; and
provide necessary access for reasonable diagnostics.

Where a device cannot reasonably be tested because the customer has not removed a security restriction, LaptopGarage Technologies may delay diagnosis or request that the customer provide the necessary access.

LaptopGarage Technologies will not intentionally bypass security protections where doing so would be unlawful or inappropriate.

31. Warranty Exclusions Based on Causation

For clarity, the existence of an excluded condition does not automatically establish that every fault affecting the product is outside warranty.

Where reasonably possible, LaptopGarage Technologies will assess whether the excluded condition caused or materially contributed to the particular fault being claimed.

For example:

a cracked screen does not automatically establish that an unrelated SSD failure was caused by the cracked screen;
an authorized or independently installed RAM upgrade does not automatically establish that a motherboard defect was caused by the upgrade; and
normal cosmetic wear does not automatically establish a hardware defect.

Where the available evidence shows that the excluded condition caused or materially contributed to the reported fault, the affected claim may be excluded subject to applicable law.

32. Misuse, Abuse and Deliberate Damage

Warranty coverage may be denied for a claim where there is reasonable technical evidence that the reported fault resulted from:

intentional damage;
abusive use;
neglect;
improper installation;
improper transportation;
misuse;
liquid exposure;
electrical abuse;
unauthorized repair;
component substitution; or
another excluded event.

LaptopGarage Technologies may document the condition through photographs, diagnostic reports, technician observations or other reasonable evidence.

33. Warranty Fraud and Abuse

LaptopGarage Technologies reserves the right to investigate suspected fraudulent or abusive warranty claims.

This may include claims involving:

switched devices;
component swapping;
falsified damage;
altered serial numbers;
false reports;
deliberate sabotage;
repeated submission of the same fault;
fraudulent payment or identity information; or
other conduct intended to obtain a warranty benefit improperly.

Where fraud or abuse is reasonably established, LaptopGarage Technologies may decline the affected claim and take other lawful measures available to protect its business and property, subject to applicable law.

34. Uncollected Devices

Where a device submitted for warranty inspection, diagnosis, repair, data recovery or other service remains uncollected after the customer has been notified that it is ready for collection, LaptopGarage Technologies may begin its uncollected-goods procedure.

34.1 Sixty-Day Internal Escalation

Where a device remains uncollected for sixty (60) days after LaptopGarage Technologies has notified the customer that the device is ready for collection, LaptopGarage Technologies may commence the applicable statutory notice process under the Disposal of Uncollected Goods Act, Cap. 38, and any other applicable law.

The sixty-day period is an internal escalation point and does not by itself transfer ownership of the device to LaptopGarage Technologies or automatically constitute legal abandonment.

34.2 Statutory Procedure

Where the device remains uncollected after the applicable statutory notice periods and requirements have been satisfied, LaptopGarage Technologies may exercise any rights available under the Disposal of Uncollected Goods Act, including sale or other lawful disposal of the device in accordance with the prescribed procedure.

LaptopGarage Technologies may seek recovery of lawful and reasonable costs associated with:

storage;
handling;
inspection;
diagnosis;
repair;
notification;
advertising;
disposal; and
other amounts properly recoverable under applicable law.

Where a sale is lawfully conducted, sale proceeds will be applied in accordance with applicable legislation, including lawful costs and amounts properly due to LaptopGarage Technologies, with any balance dealt with as required by law.

LaptopGarage Technologies will maintain reasonable records of collection notices and other communications relevant to the uncollected device.

35. Warranty and Refunds

A warranty claim does not automatically create a right to an immediate refund.

Where a covered defect is established, LaptopGarage Technologies may first pursue an appropriate repair or replacement where permitted by the applicable policy and law.

Where a refund is legally required or approved, it will be handled under the LaptopGarage Technologies Refund Policy.

Nothing in this section removes a refund or other remedy that applicable Kenyan law requires LaptopGarage Technologies to provide.

36. Limitations Relating to Third-Party Services and Software

LaptopGarage Technologies does not warrant uninterrupted operation of:

third-party applications;
cloud services;
online accounts;
internet services;
third-party software;
manufacturer platforms; or
other services not controlled by LaptopGarage Technologies.

Hardware defects remain subject to the applicable warranty even where the customer uses third-party software or services, provided the software or service did not cause or materially contribute to the hardware fault.

37. Commercial and Corporate Purchases

Corporate, institutional, bulk, reseller and other commercial purchases may be subject to specific warranty terms contained in the applicable quotation, supply agreement or commercial contract.

Where a separate written commercial warranty is agreed, that warranty governs the relevant transaction to the extent permitted by law.

Mandatory legal rights remain unaffected where applicable.

38. International and Cross-Border Purchases

Where products are supplied outside Kenya, warranty service may depend on:

location of the customer;
manufacturer support availability;
shipping;
customs requirements;
availability of parts;
local service capability; and
applicable law.

Any mandatory consumer protection, warranty or statutory remedy that applies in the relevant jurisdiction will not be excluded by this policy.

39. Changes to the Warranty Policy

LaptopGarage Technologies may update this Warranty Policy from time to time.

The version applicable to a completed transaction will ordinarily be the version made available to the customer at the time of purchase.

A subsequent amendment will not retrospectively remove or reduce an accrued contractual or statutory right.

40. No Waiver of Statutory Rights

Nothing in this Warranty Policy is intended to exclude, restrict, negate or vary mandatory consumer rights, implied conditions, statutory warranties or remedies available under Kenyan law.

In particular, the statutory warranty concerning reasonably merchantable quality and applicable implied conditions and warranties under Kenyan law remain subject to the requirements of the law. Any contractual provision that purports to remove a mandatory right is ineffective to the extent prohibited by law.

This clause does not prevent LaptopGarage Technologies from applying lawful warranty procedures, reasonable inspection requirements or exclusions relating to damage or failure caused by circumstances outside the commercial warranty.

41. Contact Information

LaptopGarage Technologies

Warranty Email: warranty@laptopgaragetechnologies.com
Support Email: support@laptopgaragetechnologies.com
Telephone / WhatsApp: +254 715 034 322

Physical Store:
Iconic Business Plaza
Moi Avenue
2nd Floor, Shop S7
Nairobi, Kenya

42. Customer Responsibilities

Customers are expected to:

use products reasonably and in accordance with applicable manufacturer instructions;
use appropriate chargers and power sources;
protect devices against liquid and physical damage;
maintain independent data backups;
report suspected warranty faults promptly;
provide accurate information during a warranty claim;
cooperate with reasonable diagnostic procedures; and
retain reasonable proof of purchase.

Failure to comply with these responsibilities does not automatically extinguish a statutory right, but may affect the ability to diagnose the product or establish whether a particular fault is covered.

43. Final Warranty Determination

LaptopGarage Technologies will evaluate warranty claims based on the available evidence, including product condition, diagnostic results, transaction records, warranty terms and applicable law.

Where a claim is covered, LaptopGarage Technologies will provide an appropriate remedy in accordance with this Warranty Policy, the applicable Return, Exchange or Refund Policy, and mandatory Kenyan law.

Where a claim is not covered, LaptopGarage Technologies may, where technically feasible, offer a paid repair or other service to the customer.

The customer will be informed of the principal basis for a warranty claim decision.

Important Notice

This Warranty Policy should always be read together with the specific warranty period and conditions stated on the individual product listing, invoice or warranty documentation.

LaptopGarage Technologies does not represent that every component of every product carries the same warranty period.

Brand-new, refurbished, Ex-UK, pre-owned, accessory and manufacturer-warranted products may have different warranty periods and conditions.

Nothing in this Warranty Policy removes any consumer right or remedy that cannot lawfully be excluded under Kenyan law.

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