No.

A return, inspection or warranty claim does not automatically result in a cash refund.

Depending on the circumstances, the appropriate remedy may be repair, replacement, exchange, store credit where applicable, or refund.

When can I receive a refund?

A refund may be available where, depending on the circumstances:

• the wrong product was supplied and an appropriate replacement cannot reasonably be provided;
• a verified covered defect cannot reasonably be remedied through repair or replacement;
• the product is materially different from the agreed product or specification;
• a valid cancellation right applies; or
• a refund is otherwise required or approved under the applicable policy.

How long does a refund take?

Once an ordinary refund has been approved and all required inspection and verification procedures have been completed, LaptopGarage Technologies will ordinarily initiate the refund within 30 working days.

The time for the money to appear in your account may depend on M-Pesa, bank, card or other payment-provider processing.

Are installment purchases refundable?

Installment and credit purchases are not automatically excluded from refunds or other lawful remedies.

Where a refund is approved or legally required, it may need to be coordinated with the relevant financing or payment provider.

Can I get both an exchange and a refund for the same product?

Ordinarily, no.

A customer will not receive multiple remedies for the same transaction where that would result in duplicate recovery.

Where a replacement or exchange has already been completed, that remedy may be taken into account if a later refund becomes applicable.