LaptopGarage Technologies — Shipping & Delivery Policy

Effective Date: 1st January 2026
Last Updated: 12th August 2026

1. Purpose and Scope

At LaptopGarage Technologies, we are committed to providing fast, transparent, and secure shipping for all tech devices and accessories. This Shipping and Delivery Policy outlines our order processing times, transit estimates, delivery costs, and customer responsibilities.

This Policy forms part of the terms governing your purchase and should be read together with our Terms and Conditions, Return Policy, Warranty Policy, Refund Policy, and Exchange Policy.

2. Delivery Coverage

We deliver across Kenya and to selected destinations within East Africa. Availability, estimated delivery times, and applicable delivery charges are confirmed based on the customer’s specific destination at checkout or before dispatch.

3. Order Cut-Off and Processing (Handling Time)

• Business Days: Monday through Saturday, excluding Kenyan gazetted public holidays.

• Order Cut-Off Time: 12:00 PM (East Africa Time / EAT) on Business Days.

• Processing & Handling: Orders placed before 12:00 PM are ordinarily processed and dispatched on the same business day, subject to stock availability, payment confirmation, any necessary verification, and correct delivery information. Where additional verification or other reasonable processing requirements apply, dispatch may occur on the next Business Day. Orders placed after the cut-off time or on Sundays/Public Holidays will be processed on the next Business Day.

• Dispatch Origin: Orders are ordinarily dispatched from LaptopGarage Technologies’ Nairobi operations/store unless otherwise stated.

4. Delivery Estimates and Business Days

Total estimated delivery time is calculated as: Handling Time + Transit Time.

Deliveries are fulfilled on Business Days. The following table represents the estimated Transit Time After Dispatch:

Note: “Same-Day Delivery” is offered for eligible Nairobi/Metro areas and products, subject to successful payment verification and normal operating conditions.

 Delivery timeframes are indicative operational targets and are not guaranteed delivery dates. Actual delivery may be affected by circumstances reasonably beyond LaptopGarage Technologies’ control, including severe weather, road or transport disruptions, courier network disruptions, customs clearance, or other governmental restrictions.

5. Delivery Charges

Delivery costs are calculated transparently based on package weight, volumetric size, destination, and selected delivery speed. Indicative starting rates include:

• Nairobi & Immediate Suburbs: From KES 250

• Major Towns & Cities in Kenya: From KES 350

• Upcountry & Remote Destinations: From KES 500

The exact shipping fee applicable to your order is explicitly displayed at checkout before payment is finalised. LaptopGarage Technologies does not impose undisclosed post-purchase delivery fees.

6. Dispatch Confirmation and Tracking

Once an order is dispatched, you will receive a dispatch confirmation via SMS, Email, or WhatsApp containing courier tracking details. You may track your shipment status by contacting our dispatch team via WhatsApp/Call at +254 715 034 322 or emailing support@laptopgaragetechnologies.com.

7. Delivery, Inspection, Damage and Risk

• Risk Transfer: Where LaptopGarage Technologies arranges delivery via our appointed couriers, the contractual risk of accidental loss or damage in transit remains with us until the package is delivered to the address provided or collected by the recipient. Where a customer independently appoints their own courier, the customer assumes the risk upon handover to that courier, provided the customer expressly selected that arrangement.

• Inspection upon Delivery: Customers are encouraged to inspect external packaging for signs of physical tampering or transit damage before signing delivery receipts. Signing a delivery receipt or confirming receipt does not, by itself, waive applicable statutory rights or rights arising from latent defects, non-conformity, warranty claims, or the Return/Exchange/Refund Policies.

• Reporting Discrepancies: Customers are encouraged to report visible transit damage, tampering, missing items, or delivery discrepancies promptly, preferably within 72 hours of delivery, to assist with courier investigations. This reporting period does not limit any statutory rights or any applicable rights under our policies, including rights relating to defects that could not reasonably have been discovered at delivery.

8. Failed Delivery, Address Errors and Re-delivery

Customers are responsible for providing complete and accurate delivery details and ensuring an authorized recipient is available.

• Customer Error: Where a delivery attempt fails because the customer provided inaccurate/incomplete delivery information, was unavailable despite reasonable delivery notice, or otherwise caused the failed delivery, LaptopGarage Technologies may charge a reasonable re-delivery fee actually incurred. Any such charge will be communicated to the customer before the re-delivery is arranged.

• Lawful Rejection Exemption: Additional re-delivery charges do not apply where refusal or non-acceptance is due to a legitimate product, delivery, damage, or conformity issue attributable to LaptopGarage Technologies or the courier.

9. In-Store Pickup (Click & Collect)

Customers may select In-Store Pickup at checkout at no additional charge.

• Please wait for an official “Ready for Collection” notification before coming to the store.

• Pickup orders are held for seven (7) calendar days from notification.

• Orders not collected within this timeframe may be cancelled. Any cancellation of a paid order under this section will be handled in accordance with the Refund Policy and applicable law.

10. International/East African Deliveries

Unless expressly stated otherwise at checkout, international delivery charges do not include customs duties, import taxes, brokerage, customs clearance charges, or other charges imposed by the destination country. Where such charges are known or reasonably ascertainable before shipment, they will be communicated to the customer. Charges imposed by the destination country’s authorities that are not collected by LaptopGarage Technologies at checkout remain the customer’s responsibility.

11. Relationship with Returns, Exchanges, Refunds and Warranty

To ensure clarity, post-purchase issues are routed as follows:

• Delivery delays or non-delivery: Handled under this Shipping Policy and the Terms and Conditions.

• Wrong, missing, or transit-damaged products: Handled under the Return, Exchange, and Refund Policies.

• Product faults emerging after delivery: Handled under the Warranty Policy.

• Customer-requested product changes (change of preference): Handled under the Exchange Policy.

• Money owed back to the customer: Handled under the Refund Policy.

12. Statutory Rights and Governing Law

Nothing in this Policy limits or excludes any mandatory right available under Kenyan law. This Shipping & Delivery Policy operates subject to mandatory provisions of the Consumer Protection Act, 2012, and the Sale of Goods Act under the laws of the Republic of Kenya.

13. Contact Information

For inquiries regarding shipments, dispatch status, or delivery support:

• LaptopGarage Technologies

• Support Email: support@laptopgaragetechnologies.com

• Telephone / WhatsApp: +254 715 034 322 or 0748439596

• Physical Store: Iconic Business Plaza, Moi Avenue, 2nd Floor, Shop S7, Nairobi, Kenya