Understanding Our Return Policy
This Return Policy outlines the terms and conditions for returning products purchased from LaptopGarage Technologies. Please read this policy carefully before initiating a return. By making a purchase from LaptopGarage Technologies, you agree to the terms and conditions stated below.
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.1. To be eligible for a return, the following criteria must be met:
a. The product must be eligible for return as specified in the Warranty Policy or the product description. b. The return request must be made within 72 hours from the time of delivery. c. The product must be in its original condition, undamaged, and in its original packaging. d. Proof of purchase, such as an invoice or receipt, must be provided.
1.2. Products that are not eligible for return include software, downloadable products, personalized/customized items, and items explicitly mentioned as non-returnable in the product description.
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2.1. To initiate a return, please follow the steps below:
a. Contact our Customer Support at support@laptopgaragetechnologies.com to request a return and provide relevant details, including the reason for the return, proof of purchase, and any supporting evidence. b. Our customer support team will assess your request and provide you with return instructions.
2.2. You are responsible for arranging and covering the costs associated with return shipping. LaptopGarage Technologies is not liable for any damages that may occur during return shipping.
2.3. Please ensure that the returned product is securely packaged to prevent damage during transit
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3.1. Upon receiving and inspecting the returned product, LaptopGarage Technologies will process the refund within a reasonable time frame of 14 working days.
3.2. The refund will be issued using the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for any applicable delivery charges and restocking fees, as specified in the Warranty Policy or the product description.
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4.1. The following items and services are non-refundable:
a. Delivery charges, including those for free delivery. b. Services rendered, such as installation, customization, or software activation services.
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5.1. LaptopGarage Technologies’ liability for returns and refunds is limited to the purchase price of the product and any applicable delivery charges.
5.2. LaptopGarage Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the return process or the use or inability to use the product or services.
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6.1. This Return Policy shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from or relating to this Return Policy shall be subject to the exclusive jurisdiction of the courts in Kenya.
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7.1. If you have any questions or need assistance regarding our return policy, please contact our Customer Support at support@laptopgaragetechnologies.com.
By making a purchase from LaptopGarage Technologies, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return Policy.