Privacy Policy

Effective Date: [February 2025]

Last Updated: [February 2025]

LaptopGarage Technologies (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information, in compliance with the General Data Protection Regulation (GDPR) and Google Ads & Analytics policies.

1. Legal Basis for Data Collection

We collect and process your data based on the following legal grounds:

• Consent: You have given explicit, informed, and freely given consent. You can withdraw consent at any time without negative consequences.
• Legitimate Interest: We process data when necessary for business operations, provided it does not override your privacy rights.
• Legal Obligation: We process data when required to comply with legal obligations.
• Contractual Necessity: Data processing is necessary for fulfilling our contractual obligations to you.

2. Information We Collect

We may collect the following types of data:

• Personal Information: Name, email address, phone number, billing/shipping address.
• Payment Information: Securely processed through third-party payment gateways.
• Technical Data: IP address, device type, and browsing behavior.
• Marketing & Communication Preferences: Information on how you interact with our emails, promotions, and ads.

3. How We Use Your Information

We use your data for the following purposes:

• Processing orders and providing customer support.
• Sending transactional emails (e.g., order confirmations, invoices).
• Marketing and advertising, including Google Ads.
• Improving website functionality and user experience.

4. User Rights

Under GDPR, you have the right to:

• Access Your Data: Request a copy of the personal data we hold.
• Correct Your Data: Request corrections to inaccurate or incomplete data.
• Delete Your Data: Request data deletion by emailing privacy@laptopgaragetechnologies.com. Data will be deleted within 72 hours of request verification.
• Restrict Processing: Request that we limit data processing under certain conditions.

5. Data Retention Policy

We retain customer data for 5-10 years, depending on regulatory requirements in Kenya. Upon request, we will delete personal data unless required to retain it for legal or business purposes.

6. Google Ads & Analytics

• We use Google Ads to display advertisements on third-party websites.
• We use Google Analytics to analyze website traffic and improve user experience.
• Users have the option to opt-in or opt-out of Google Analytics tracking via browser settings or using Google’s opt-out tool.

7. Third-Party Sharing

We do not sell or rent your personal data. However, we may share information with:

• Payment processors for secure transactions.
• Shipping providers to fulfill orders.
• Law enforcement agencies if required by law.

8. Security Measures

We take appropriate security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access or disclosure.

9. Contact Information

For any privacy-related inquiries or data requests, contact us at:

• Email: privacy@laptopgaragetechnologies.com
• Phone: +254 715034322

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email or posted on our website.

By using our services, you acknowledge that you have read and understood this Privacy Policy.