TERMS AND CONDITIONS FOR LAPTOPGARAGE TECHNOLOGIES

Introduction
Products and Services
We sell brand-new, certified refurbished, and Ex-UK laptops, desktops, mobile phones, accessories, and related tech gadgets.

All our products undergo a rigorous quality check to ensure they meet industry standards.

We are an authorized reseller of major brands, including HP, Lenovo, Apple, Dell, Logitech, Samsung, Oraimo, Acer, Asus, Xiaomi, Dahua, and more.
Pricing and Payments
Prices are displayed in Kenyan Shillings (KES) and are subject to change without prior notice.

VAT is not included in product prices unless specified. Corporate clients can check our Corporate Sales Page for tax details.

We accept the following payment methods:

M-Pesa

Credit/Debit Cards

Cash on Delivery (subject to location)

Discounts and special offers are valid only during the promotional period and cannot be applied retrospectively.
Warranty Policy
We offer genuine warranties ranging from 1 weeks to 24 months, depending on individual products stated in the product description.

Warranty claims are subject to the terms stated in our Warranty Policy.

The warranty covers manufacturing defects only and does not cover accidental damage, liquid damage, or unauthorized repairs.
Return Policy
Returns are only accepted if the product is in its original state (unopened, undamaged, and with all accessories included).

A valid reason for return must be provided before processing the request. Change of mind is not a valid reason for return.

For product upgrades, the returned item must be in its original state.

Minor defects may result in a charge to the customer upon inspection. Major defects may lead to rejection, requiring the customer to collect the item.

Replacements will be provided with a similar product or one of equal value.

For More Information check out our Return Policy.
Refund Policy
Refunds are only possible after five product replacements, as outlined in our Refund Policy.

Customers must notify us within 72 hours of receiving a product to initiate a return.

Refunds will be processed within 30 days from approval.

Any delivery charges, including free delivery, will be deducted from the refund amount.
Shipping and Delivery
We ship to East African countries only.

Orders are delivered within 24 hours for Nairobi customers and 1–3 working days for other regions.

Customers are responsible for providing accurate shipping details. LaptopGarage Technologies is not liable for delays caused by incorrect information.

Any damages that occur during return shipping are not our responsibility.

Click here Learn More about our Shipping and Delivery Policy
Privacy Policy and Data Protection
We value customer privacy and take necessary measures to protect personal data.

Customer information is not shared or sold to third parties.

We use secure encryption to protect online transactions.

For more details, please refer to our Privacy Policy.
Limitation of Liability
LaptopGarage Technologies is not liable for any indirect, incidental, or consequential damages arising from product use.

We do not guarantee that our products will be compatible with all software applications.

Customers are responsible for proper handling and maintenance of products.

Check out a detailed policy on LIMITATION OF LIABILITY
Dispute Resolution
Any disputes must be reported to our support team at support@themify.laptopgaragetechnologies.com for resolution.

Unresolved disputes may be escalated to the relevant consumer protection bodies in Kenya.
Contact Information

For inquiries, support, or complaints, please reach out to us:
📩 Support: support@laptopgaragetechnologies.com
📩 Sales: sales@laptopgaragetechnologies.com
📍 Physical Store Location: Along Moi Avenue, Iconic Business Plaza, next to Sawa Mall, 2nd Floor, Shop S7 – Click Here For Direction
📞 Phone Number: +254 715 034 322